Sales Tax/Shipping Policy
Hound Safe is located in Virginia, so we are only required to collect sales tax for orders with shipping addresses in Virginia.
For sales to countries outside of the USA the purchaser is responsible for all duties and taxes imposed by their home country.
We strive to provide the fastest possible shipping for affordable prices. We offer most customers a choice of shipping by USPS, UPS or DHL. We also allow our customers to choose from a few shipping speeds. Please note that if the shipper's tracking information estimates that your package is going to arrive late, please wait until your shipment is actually late before contacting us. We've found that sometimes their estimates are incorrect and the packages arrive on time after all.
Also please note that if you need expedited shipping, the carriers no longer guarantee delivery within their estimated timelines, and will not refund us if they deliver late.
We can ship internationally! International customers should note that there are often delays caused by customs/import inspections. Our system will maintain the tracking information provided by the shipper, to keep you updated on it's progress. Note also that some shippers will hold orders until a brokerage fee is paid by the recipient, so while we are happy to be able to offer you a choice in shipping methods, the normal postal carriers may be the most cost-effective option.